CUSTOMER CARE
Shipping & returns
How Diamond Dynasty Collectibles prepares, ships and supports your order.
Handling time
Paid orders are prepared for shipment within 24–48 hours. Orders placed on weekends or holidays begin processing on the next business day.
Shipping cost and delivery
The exact shipping charge is shown before payment at checkout. Direct purchases of $500 or more include free shipping. Auction shipping is shown separately on each auction.
Delivery time begins after the carrier accepts the package and may vary by destination and carrier conditions.
Tracking is included on shipped orders unless you select Value Shipping at checkout. Value Shipping is $1.49 and uses a stamped envelope without tracking. It is available for orders containing only raw singles priced $0.01–$10 each with standard shipping, with a merchandise subtotal of $15 or less. All other shipped orders under $250 include tracking. Shipped orders of $250 or more include tracking and require signature confirmation, including free shipping orders. These thresholds use the merchandise subtotal before discounts, shipping, and tax. Customers are responsible for providing a complete and accurate delivery address at checkout.
Collector-safe packaging
Cards and collectibles are secured to reduce movement and protect them during transit. Packaging may vary by product type, value and order size.
Returns and cancellations
All sales are final. Diamond Dynasty Collectibles does not accept returns, exchanges or buyer-remorse cancellations.
If you receive the wrong item or your order arrives damaged, contact us within 48 hours of delivery. Keep all original packaging and provide clear photos of the item, shipping box and label so we can review the issue.
Questions
Questions about an order can be sent to support@diamonddynastycollectibles.com.
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